Practice 2: Part 3
Deliannette: Good morning. American Airlines. My name is Deliannette. How may I help you?
Karolyn: Hello. I'm calling for my plane ticket for tomorrow at 2 pm but it hasn't arrived yet.
Deliannette: Please give me your name so I can call the Insurance Company.
Karolyn: Of course, my name is Karolyn Gonzalez.
Deliannette: Please stand by.
Maritza: Welcome to the Insurance Company. Can I help you?
Deliannette: I received a call from my client Karolyn Gonzalez, whose plane ticket hasn't arrived yet.
Maritza: Please wait a minute... Miss, the ticket should arrive tomorrow morning. Posts are always late on Sundays.
Deliannette: Thank you. I will let my client know. Miss, kyour ticket will arrive tomorrow morning. I apologize.
Karolyn: Thank you for your help. Please have a nice day.
SECRETARY INTERVIEW
ResponderEliminarInterviewer: Where did you study? For how long?
Secretary: I Studied four years in the University Of Puerto Rico in Carolina a Bachelor’s Degree in Office Systems.
Interviewer: What is the title of your degree?
Secretary: The title of my degree is Administrative Secretary IV.
Interviewer: How many years have you been a secretary?
Secretary: I have been a secretary for 8 years.
Interviewer: How long have you been working for this department, institution, etc.?
Secretary: I have been working for this institution for 8 years and for the English Department for 4 years.
Interviewer: Who is your boss?
Secretary: My boss is Wanda Rodriguez Delgado and she is the Director of the English Department.
Interviewer: Which are your responsibilities as a secretary?
Secretary: My responsibilities as a secretary are to attend the students, the calls, make calls, file documents, attend professors, make letters, academic schedules, and other tasks.
Interviewer: Do you like your job? Explain.
Secretary: I like my job because I love to help the students and every person that passes through this office.
Interviewer: Which are your working hours?
Secretary: My working hours are from 8:00am-4:30 pm and my lunch break is from 12:00am- 1:-00pm.
Interviewer: What is your salary?
Secretary: My monthly salary is almost 2,400 dollars.
Interviewer: Which are your benefits?
Secretary: I have a medical plan, a license for when I get sick and workshops to develop my professional abilities.
Interviewer: Do you plan to stay at this job?
Secretary: Yes, I have permanence.
Interviewer: Where do you work?
Secretary: I work in the English department in the University Of Puerto Rico in Carolina.
Interviewer: How did you arrive at this working environment?
Secretary: I arrived here because I studied in this University and I did my practice in “Educacion Continua” under a proposal and since that moment they let me working here.